Tieto will deliver a self-service solution that will automate the process of signing new electricity contracts at Turku Energia. The service enables consumers to independently sign new electricity contracts and renew existing contracts online. This way the service automates the contract process at Turku Energia. In addition, the service provides opportunities for Turku Energia to market electricity products and contracts on the Internet in an entirely new way.
The possibility to sign electricity contracts online is a key part of the online self-services offered by energy companies. Self-service tools enable customers to browse the products offered by the energy company regardless of the time or the place and select the most suitable option. In addition, contracts can be renewed, switched or changed, using the self-service tools. Self-service solutions increase the efficiency of customer service and provide real-time information for customers.
"When the customer and the customer's electricity delivery site is recognised at the ordering stage, the contract order can be processed into the system automatically, which means the manual work done by customer service agents is reduced significantly. We aim to develop our online services to be so user-oriented that our customers will want to contact us primarily through digital channels. This requires us and our service providers to have the ability to make our electronic services sufficiently distinct, useful and easy for customers to see as additional benefits received as part of their custom," Yrjö Kujala, Development Director at Turku Energia, says of the increased efficiency provided by the electronic process.
"The Electronic Electricity Contract service is a feature that is seamlessly integrated into operational processes and the operational system. Signing of an electricity contract is a simple and logical step-by-step process for the customer. Using bank authentication to identify the customer adds to the reliability and security of the solution. The service is based on a new and efficient technology platform that ensures the solution's longevity and future development," says Risto Poutiainen, Director of Energy & Utilities at Tieto.