Customers worldwide order products and services in real-time in the Voith Paper Webshop. In addition, to spare and wear parts, fabrics can also be purchased via the application with just one click for over a year now. Chandpur Enterprises Ltd. has been benefiting from the expansion of the product portfolio in the Voith Paper Webshop since March. "With the help of the personalized menu and the order history, we can now quickly identify our fabrics, order them and track the delivery status around the clock," says Mr Devesh K. Singhal, Technical Director of Chandpur Enterprises Ltd. "We are very satisfied with the Voith Paper Webshop and the cooperation with the Voith experts, who have been flexible to our requirements."
- Worldwide, the Voith Paper Webshop is already used by 180 customers
- Chandpur Enterprises Ltd. and other India customers have now also opted for the Voith Paper Webshop
- A fast, simple and personalized ordering process was the main reason for the decision.
In addition to Chandpur Enterprises, other Indian customers have already integrated the Voith Paper Webshop into their ordering process. In total, more than 180 customers already rely on digital applications. In the personalized "My Shop" section, the paper manufacturers can find all the necessary information from the original and current condition of the equipment as well as the order and quotation history, drawings, manuals and contracts.
F.l.t.r.: Praveen Batra (Head of Sales & Services FRS, Voith India), Devesh K. Singhal (Technical Director, Chandpur Enterprises Ltd.), Gaurav Singh (Senior Executive, Sales & Services FRS, Voith India) and Harsh Bakshi (Deputy Manager, Sales & Services FRS, Voith India).
Mr Devesh K. Singhal confirms the advantages: "Initially, we were not sure whether we should convert our previous ordering processes to the webshop and digitize them. However, we then decided in favour of the Voith Paper Webshop, because we were completely convinced by the functionality as well as the very clear user guidance. In addition, the onboarding process and subsequent registration of the individual users went smoothly. We are glad to have taken this step."
The Voith Paper Webshop is characterized by the highest data security standards. Different options can be booked depending on customer requirements. "Our goal is to enable our customers to optimize production with minimized downtimes," sums up Mr Gaurav Singh, Senior Executive Sales & Service India at Voith Paper. "One building block for this is the quick and easy ordering of fabrics. We offer customer-specific solution packages, which we are continuously developing further on a region-specific basis. The integration of the Webshop can be done smoothly for any customer worldwide."
About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,000 employees, sales of € 4.3 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.
The Group Division Voith Paper is part of the Voith Group. As the full-line supplier to the paper industry, it provides the largest range of technologies, services and products on the market and offers paper manufacturers holistic solutions from a single source. The company’s continuous stream of innovations facilitates resource-conserving production and helps customers minimize their carbon footprint. With its leading automation products and digitalization solutions from the Papermaking 4.0 portfolio, Voith offers its customers state-of-the-art digital technologies to improve plant availability and efficiency for all sections of the production process.